Originally posted on Gigaom:
About a year ago, a mobile app called Tello launched, making it easy for users to quickly rate customer service interactions in real time. Tello could tie ratings to a store using a customer’s physical location and let them give a thumbs-up or thumbs-down to individual employees working within that place, providing instant feedback on their transaction. While the app allowed users to quickly see ratings of different retail locations, and in some cases avoid surly employees, it was only somewhat helpful to the business owners themselves for evaluating interactions and improving customer service.
That’s changing. Tello is rolling out a set of tools to allow businesses to get granular data about customer ratings and to respond to those customers in real time. Tello for Business allows business owners and location managers to be notified when customers rate their employees, and it also provides a way for them to open…
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